Call back features from Traverse Telecom enable the organization to stay connected with their customers in real time. This improves customer engagement and customer service levels.
In various countries, charges for making an international call are high and for organizations, which have to make lots of calls on a daily basis, these costs could be an obstacle to effective communication. Traverse Telecom provides its customers with its Callback Service utilizing API’s and local access numbers.
Users are also able to message the contact through an API, which will connect you once the receiver has made himself or herself available and are online.
For situations when you wish to remain anonymous, opt for our Call Masking feature.
We also provide you with features where instead of calling the local number you message the number to our API on which call is to be made and once the call is connected at the other end, you will get the callback, with your client already online.
In case you don’t want to display your actual number to your clients, then on special demand, we also provide our customers with Call-masking features, which hides your number from the receiver, hence giving you complete secrecy.